How do I block a hacker out of the iphone?

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Level 1

17 points

How do I block a hacker out of the iphone?

One of my best friends is no longer able to use her iPhone privately, it seems someone has "hacked" into it. We went to a party, she put her phone to charge, it immediately blacked into the iPhone logo. We didn't really think much of it, the day after things started getting weird. He/she (whoever hacked the phone) is leaving full on notes in the phone. "It" has her address, photos, music, credit card info, messages, etc. It gave us a phone number, and keeps texting as well. This is way out of control, and we're unsure of what can be done. It's freaking her out. Can we go to an apple store? Police? Was it the charger? She doesn't use the iPhone for much more than Instagram, Facebook, Tweeter, etc.

She didn't download anything either; I tried texting the phone and tracing it, but no use; "it" knows my phone number already.

Admin if this is in the wrong place, please move it. I'm not sure where it should go, but we're a tad bit desperate. 😟

Posted on Aug 26, 2015 11:01 PM

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Answer 1

Best reply

D.Cohen

Level 6

8,588 points

Aug 26, 2015 11:15 PM in response to Valerio96

Hi! Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

More info here:

https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

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