I can create a photo album, when I try to send it to Apple , it takes all my payment and shipping information, creates album, but then stops working when it should be uploading to store.
Have used it before with no problems.
iMac, Mac OS X (10.7.5)
Hello there, rbtbas.
It sounds like you're having issues with completing an order using iPhoto. The following Knowledge Base article offers up a great checklist of steps for troubleshooting:
iPhoto for Mac: Troubleshooting ordering prints and projects from Apple - Apple Support
If the issue persists after reviewing the checklist of steps in the first two sections:
During upload: Transmission-based troubleshooting
Did iPhoto successfully upload your files to the Apple servers and give you an order number?
No, I didn't get an order number.
- Make sure you are using iPhoto '09 or later. Earlier versions of iPhoto can no longer order print products.
- If any firewall or network security software is enabled, make sure iPhoto is allowed access to ports 80 and 443, or try temporarily disabling the software.
- Certain third-party Anti-virus and system cleanup apps, such as MacKeeper, can interfere with iPhoto ordering. Make sure these apps are disabled.
- Make sure you have sufficient bandwidth to complete the order. iPhoto requires approximately 1.5 Mb/s to avoid timing out during the order process. Many free websites are available to test your bandwidth speed.
- iPhoto ’09 only: If none of these steps solves the issue, you may need to reset your NetServices keychain item. Instructions are available at the end of iPhoto: Difficulty submitting a book, card, or calendar order.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
Good items to check, none of them existed to correct my problem.
Used to work fine, no changes to my computer that I'm aware of. Just can't purchase books from Apple anymore.
Thanks!
Hello again, rbtbas.
Thanks for the follow up on your initial post. The referenced steps also link to the following article, for some additional recommendations:
iPhoto: Difficulty submitting a book, card, or calendar order - Apple Support
If after reviewing these steps as well you find the issue persists:
If the instructions above did not solve your issue, you need to make sure you can preview your book, card, or calendar. Please follow these steps to preview your book, card, or calendar. If everything looks as expected, continue with the steps below. If not, please contact Apple Technical Support.
If you are using iPhoto '08 or iPhoto '09 and are unable to submit your order after following the steps above, please follow these steps to reset your Keychain:
- Quit iPhoto.
- From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
- In your Utilities folder, open Keychain Access.
- Find the "NetServices" entry in your Keychain Access window.
- Select the "NetServices" entry and press the delete key.
- Reopen iPhoto and attempt to place your order again.
- You should be prompted to enter your account information if you deleted the Keychain entry successfully.
- After entering your account information, you should be able to complete your order.
If you are unsuccessful with submitting your order, please contact Apple Technical Support.
Sincerely.
iPhoto does not download albums to Apple Store
