video playback not supported on this computer

The for older video cards builds of 64-bit iTunes for Windows are no longer being released. In principle they should no longer be necessary. See Troubleshooting issues with iTunes for Windows updates for detailed advice on removing all traces of iTunes and its associated components, then reinstalling it, which ought to resolve the issue.

tt2

The does fix the problem... until it's time to upgrade and Apple's update installs the wrong version again. You would think Apple could come up with a single version of the installer or at the very least download the correct software for an upgrade.

Hi qwilliam,

I'm sorry to hear you are having these issues with iTunes on your Windows 10 machine. If you are getting a "Video playback is not supported on this computer" error message, you may need a specific version of iTunes 12 designed for older video cards. You may find the following page and download link helpful:

iTunes 12.2.2 for Windows (64-bit - for older video cards)

Cheers

In addition you may also need to install QuickTime.

tt2

brenden dv wrote:

Hi qwilliam,

I'm sorry to hear you are having these issues with iTunes on your Windows 10 machine. If you are getting a "Video playback is not supported on this computer" error message, you may need a specific version of iTunes 12 designed for older video cards. You may find the following page and download link helpful:

iTunes 12.2.2 for Windows (64-bit - for older video cards)

Cheers

My computer is a brand new (1 week old) Toshiba computer that came with Windows 10. Everything is installed and updated and I still get this error.

Have you tried uninstalling iTunes and installing the alternate version? Although Apple have called it "for older video cards" it might be better described as "for systems with a video card that cannot support all video features of iTunes without the assistance of QuickTime".

tt2

I got this error and I have a 980 Ti lol

I was having the same issues and found this article and downloaded what you suggested and it works!!!! Thank you!!!!!!!!!!!!!