Updated Apple ID but still shows old email address in iCloud settings on Mac

Question

Updated Apple ID but still shows old email address in iCloud settings on Mac

I have updated my Apple ID with a new email address, I did this on the appleid website and everything updated correctly. However, in the iCloud section in System Preferences on my Mac, it still shows my old email address for my Apple ID. I have tried to sign out as per other people's suggestions, but it won't let me as it keeps saying the keychain service is still connected. I have turned Keychain off on all my devices linked to my Apple ID, but it still won't let me sign out. Does anyone know what else I can do so that my Apple ID shows as my new email address??

MacBook Pro, iOS 8.4.1, null

Posted on Aug 27, 2015 4:06 AM

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Answer 1

Aug 27, 2015 6:18 AM in response to raymondfromnorwich

Welcome to the Apple community.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

This feature has been introduced to make stolen phones useless to those that have stolen them.

However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, nor do you need to verify it, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

This article provides more information about Activation Lock.

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