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Fingerprint id quit working on iPad Air 2

Fingerprint id stops working

Posted on Aug 27, 2015 9:26 AM

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Posted on Aug 27, 2015 10:24 AM

Did you clean the Touch ID button?

What other troubleshooting steps have you done?

4 replies

Aug 27, 2015 11:00 AM in response to ckuan

Okay, I cleaned the ipad, added my thumb print, which is the one I had before, and it seems to be holding. I usually have two or three finger prints recorded since I often open the ipad from different angles. All 3 fingerprints stopped working a day or so ago which is why I contact this forum. After cleaning the screen and adding my thumb print it's working again. If you don't hear from me then of course it means it continues to work and cleaning the screen must have done it.


thanks for your help everyone!

Fingerprint id quit working on iPad Air 2

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