Q: New iPhone and cant activate the phone

Bought a new iPhone 6 and started the phone with the simmare inserted. Choke langare and country and the phone started to 'think'. After less than a minute a massage appeared onsdag the screen:

"Activation failed

The activation can not be completed on this iPhone and it has to be switched out. Youtube can get more information in your closest Appel Store or from an authorized supplier."

Can I do anything myself or should I visit th PhoneHouseStore I bought it from yesterday or can I bring it to an Apple Store tomorrow?

Thanx in advance!

Posted on Aug 27, 2015 12:26 PM

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Q: New iPhone and cant activate the phone

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by Nubz N.,Helpful

Nubz N. Aug 29, 2015 11:59 AM in response to Lillnoah
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Aug 29, 2015 11:59 AM in response to Lillnoah

Hi Lillnoah,

I understand you got a message, "activation can not be completed" when trying to activate your new iPhone.

Please check out this article for help with that message:

If you can't activate your iPhone - Apple Support

Thank you for visiting Apple Support Communities.
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by DaddyOFTheMacDaddy,

DaddyOFTheMacDaddy Aug 29, 2015 3:20 PM in response to Lillnoah
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Aug 29, 2015 3:20 PM in response to Lillnoah

Hi,

This phone is new or refurbished?
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by Lillnoah,

Lillnoah Aug 30, 2015 1:26 PM in response to Nubz N.
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Aug 30, 2015 1:26 PM in response to Nubz N.

Hi,
I spoke to the salesman I bought the phone from and he told me this is a buggar hes seen before. We could restart the phone with the Start + homebutton pessed at the same time for 20 seconds and start the activation again. It worked! So everything is as it should now.
Thankomst you anyway!
Best regards Lillnoah
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by Lillnoah,

Lillnoah Aug 30, 2015 1:27 PM in response to DaddyOFTheMacDaddy
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Aug 30, 2015 1:27 PM in response to DaddyOFTheMacDaddy

Hi,
It's a brand new phone. But we solved it!
Thanx!
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by Nubz N.,

Nubz N. Sep 1, 2015 6:24 AM in response to Lillnoah
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Sep 1, 2015 6:24 AM in response to Lillnoah

Hi Lillnoah,

Great. Glad you got it working.

Take care.
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Q: New iPhone and cant activate the phone

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by Nubz N.,★Helpful

by DaddyOFTheMacDaddy,

by Lillnoah,

by Lillnoah,

by Nubz N.,

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by Nubz N.,Helpful