MoxieVonHoopla

Q: iTunes Match isn't visible at all

I've been subscribed for almost 1 year, auto-renewal should take place 9/21 - iTunes Match isn't visible AT ALL under 'Store'. Like, it doesn't even exist - not on my Macbook Pro, my PC, iPhone 5S, nowhere. Yesterday, it worked fine. No changes have been made to my system at all.

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Aug 27, 2015 11:42 AM

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Q: iTunes Match isn't visible at all

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  • by alex_h1,

    alex_h1 alex_h1 Aug 28, 2015 11:45 AM in response to MoxieVonHoopla
    Community Specialists
    Aug 28, 2015 11:45 AM in response to MoxieVonHoopla

    Howdy MoxieVonHoopla,

    Thanks for using the Apple Support Communities.

     

    I see from your post that you're trying to find the iTunes Match menu in iTunes.  With iTunes 12.2 and the introduction of Apple Music with iCloud Music Library, iTunes Match has been incorporated with the iCloud Music Library.  You can access the setting for this in the iTunes Preferences as shown below.

     

    On your Mac or PC:

    1. Make sure that you're signed in to iTunes with the Apple ID and password that you use for your Apple Music membership. 
    2. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences and turn on iCloud Music Library.
      Windows: Press Control + B on your keyboard to open the iTunes menu bar. Choose iTunes > Preferences, and turn on iCloud Music Library. 
    3. If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library.

    Check your Apple Music library settings - Apple Support

     

    iCloud Music Library: Understanding differences between Apple Music and iTunes Match - Apple Support

     

    Have a great weekend.

  • by tylercaulfield,

    tylercaulfield tylercaulfield Aug 28, 2015 2:59 PM in response to alex_h1
    Level 1 (0 points)
    Aug 28, 2015 2:59 PM in response to alex_h1

    I see what you are saying and I have done that but I still don't see a way to see my totals. In the past there was an iTunes match button that would tell you 4500 or 5756 songs are on your account. I don't see any way of doing that now. I don't think I'm near the limit for my subscription but how can we check, especially if I'm going to be importing a lot of new albums?

  • by MoxieVonHoopla,

    MoxieVonHoopla MoxieVonHoopla Aug 28, 2015 3:05 PM in response to alex_h1
    Level 1 (0 points)
    Aug 28, 2015 3:05 PM in response to alex_h1

    Yes, I've done this several times to no avail. Every time I go back into the Preferences, 'Apple Music' is checked instead of 'iCloud Music Library', I check the appropriate boxes again and iTunes acts as if it's matching, but my library isn't updated.

  • by alex_h1,

    alex_h1 alex_h1 Aug 29, 2015 6:04 AM in response to MoxieVonHoopla
    Community Specialists
    Aug 29, 2015 6:04 AM in response to MoxieVonHoopla

    Hi MoxieVonHoopla,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    Take care.

  • by scasselrx,

    scasselrx scasselrx Aug 31, 2015 1:23 AM in response to alex_h1
    Level 1 (0 points)
    Aug 31, 2015 1:23 AM in response to alex_h1

    I went to preferences then general then I checked "cloud music library but I do not see "update match.What am I missing?