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I'm having a problem with Safari, a security window that states error code ur97l1da2ta

I was trying to download a user manual for a generator I purchased and I went to this website and suddenly a...what it seems to be an Apple security window popped up and said the following:


Are you sure you want to leave this page?


*********** System Security At Risk ***********


Critical Security Warning! Your Mac has detected a serious attack on this system, as your IP Address seems to accessed from two different locations at one time. A Suspicious Connection was trying to access Your Logins, Banking Details & Tracking Your Internet Activity.


Please contact the Mac Support team immediately at 808-518-4618 (TOLL FREE) and provide error code UR97L1DA2TA to scan and resolve the potential threats to your personal and financial information, which seems to be accessed from another computer.

Your Mac Security Center & Firewall Services are disabled. Your TCP Connection was blocked by your Firewall. Your Accounts may be suspended until you take an action.


Consequently we are performing additional security checks to verify the source of the attack and have halted all your resources in order to prevent any additional damage to your system and information.


Possibility of Data & Identity theft, if not fixed immediately.


Can someone please help. It has locked my Safari browser. Has anyone come across this issue before?


Please call our Support Team at 808-518-4618 (TOLL FREE) to resolve the issues.

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ME: Can someone please help. It has locked my Safari browser. Has anyone come across this issue before?


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MacBook Pro, OS X Yosemite (10.10.5)

Posted on Aug 27, 2015 9:55 PM

Reply
Question marked as Best reply

Posted on Aug 28, 2015 1:26 AM

This is a scam. Don’t call the phone number if given.


1. Quit Safari. If you cannot, Force Quit Safari.

Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.


4. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

6 replies
Question marked as Best reply

Aug 28, 2015 1:26 AM in response to Rayp1971

This is a scam. Don’t call the phone number if given.


1. Quit Safari. If you cannot, Force Quit Safari.

Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.


4. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

I'm having a problem with Safari, a security window that states error code ur97l1da2ta

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