I can't open Itunes on mi mac, it says "a rental is being transferred..."

Question

Level 1

1 points

I can't open Itunes on mi mac, it says "a rental is being transferred..."

Hello,

I have a problem opening Itunes, I get the following message:

"A rental is being transferred. If you quit now the transfer will be canceled. Are you sure you want to quit?"

This started when I downloaded an audio file and tried to open it, I don't know if it's related to that. Now I can't open Itunes at all because it keeps sending me this message. I tried restarting but it's the same. Couldn't find anything in Google.

As far as I know I haven't "rented " anything... , please HELP...

Thanks!

MacBook Air, OS X Yosemite (10.10.2)

Posted on Aug 28, 2015 2:14 AM

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Answer 1

klaus479

Level 1

4 points

Sep 8, 2015 8:58 PM in response to Suquita

Same issue here. When opening iTunes a panel appears with "A rental is being transferred. If you quit now, the transfer will be canceled. Are you sure you want to quit?" The only option is to hit OK. After doing this another warning panel appears with "iTunes is getting album artwork. If you quit now, the artwork request will be canceled. Are you sure you want to quit? An unknown error occurred (-42037)." The only option again is to hit OK. After doing this the application closes.

Error handling is rather unlike Apple, especially in the second panel (reminds me of MS Windows errors).

I do have a 2012 MBA. Yosemite 10.10.1. Apple does not allow reinstallation of iTunes app. Don't know since when I am having this issue, but at least for past 4 weeks or so.

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Answer 2

klaus479

Level 1

4 points

Sep 8, 2015 10:21 PM in response to klaus479

Ok, I just checked the App store and I saw that an iTunes update was available. I downloaded and installed the update (version 12.2.2.25) and iTunes is now running fine. To Suquita, perhaps try the same.

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