Apple Music not working on phone either on WiFi or 4G

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Level 1

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Apple Music not working on phone either on WiFi or 4G

I downloaded Apple Music as soon as it became available and registered for monthly charge after my trial period. All works perfectly well on my Mac but not on my iPhone 5s. Software iOS 8.4.1 up to date after last update which was to fix problem. Phone restored to factory settings after backup to Mac and backup restored, but to no avail. Selected music shows icons playing but no sound either on WiFi or 4G so this is no good when I go walking. If this cannot be fixed I'll have to revert to Spotify.

iPhone 5s, iOS 8.3

Posted on Aug 28, 2015 4:24 AM

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Answer 1

basmati1

Level 1

8 points

Aug 28, 2015 8:21 AM in response to Bonjo

Similar issue for me with iPhone 6 after updating to 8.4.1. Everything runs slower and Apple Radio deosn't work at all.

Doing a restore to factory settings now. I quit Spotify for Apple but one thing about Spotify - I never had any usability issues. None at all. I still have until Oct before my three month free trail runs out for Apple and I'm expecting that they fix this fast otherwise I'll just go back to Spotify. I wish they would at least put out the word that there are issues so we know they are aware. Very annoying.

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Answer 2

Bonjo Author

Level 1

0 points

Aug 31, 2015 7:00 AM in response to Bonjo

Thanks for your comments basmati1. I have received no advice as yet and have seen no indication that Apple are aware or are doing anything to rectify. Although I like the format as it works perfectly on my MAC I too will revert to Spotify if nothing happens very soon.

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