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My ipad keeps disconnecting when trying to backup to the Cloud and my Mac. I've tried turning it on and off. Tried doing it from ITunes and the iPad. Its never happened before and its about 3 yrs old with the latest IOS installed.
iPod shuffle (4th generation late 2012), iOS 7.1.1
Hello ozziemarc,
Thanks for participating in the Apple Support Communities.
If your iPad disconnects from iTunes or iCloud when trying to make a backup, restarting the device is a good first step. There are several more steps that I'd suggest in the following resources.
I'd recommend troubleshooting the iTunes backup first using the steps in If you can't make an iTunes backup of your iPhone, iPad, or iPod touch.
If you successfully back up to iTunes after following the steps above, the issue with iCloud may be related to your internet connection or iCloud storage space. You can find this information and more help in Get help backing up your device in iCloud.
A message says my backup could not be completed
- Make sure you're connected to the Internet with Wi-Fi.
- If possible, try connecting to a different Wi-Fi network.
- See if you have enough iCloud storage for your backup, and get more storage if you need it.
- If you need more help, contact Apple Support.
All the best.
Hello ozziemarc,
Thanks for participating in the Apple Support Communities.
If your iPad disconnects from iTunes or iCloud when trying to make a backup, restarting the device is a good first step. There are several more steps that I'd suggest in the following resources.
I'd recommend troubleshooting the iTunes backup first using the steps in If you can't make an iTunes backup of your iPhone, iPad, or iPod touch.
If you successfully back up to iTunes after following the steps above, the issue with iCloud may be related to your internet connection or iCloud storage space. You can find this information and more help in Get help backing up your device in iCloud.
A message says my backup could not be completed
- Make sure you're connected to the Internet with Wi-Fi.
- If possible, try connecting to a different Wi-Fi network.
- See if you have enough iCloud storage for your backup, and get more storage if you need it.
- If you need more help, contact Apple Support.
All the best.
Thanks Jeremy: I had no luck with any of the above mentioned possible solutions and so I went to "iCloud backup" on the ipad and did it that way. It took approx. 3 hrs. I am yet to discover how to backup the device on the computer. Stay tuned.
my ipad keeps disconnecting when trying to backup on iCloud and my iMac
