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Apple Configurator question -Prepare > unable to authorize apps

Hi,

When I connect my iPad to the Mac that has Apple Configurator installed, and when I click on prepare, it takes about 10min to process and it ends up with the error below.


I looked up this error on google but unable to find the answer.


It says "Your Apple ID is not authorized to run on this Mac." but it is authorized.

Also already checked that the Mac Im using is ALREADY authorized using the Store menu in iTunes.


Can someone help please?



User uploaded file

Posted on Aug 28, 2015 2:41 AM

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Question marked as Best reply

Posted on Aug 30, 2015 12:47 AM

What I did:


1. Check if iTunes and Apps store are logged in as same Apple ID. (non-VPP account)


2. Quite Configurator > iTunes > de-authorize > re-authorize


3. App store> signed out > signed back in


4. Shutdown Mac > reboot Mac


5. Import free addtional app (anything) in configurator prepare>app>+


6. Delete the profile from the device getting the error

>general>profile>delete profile


7. Connect the iOS device to Configurator (via usb cable) and select prepare

1 reply
Question marked as Best reply

Aug 30, 2015 12:47 AM in response to j.cloche

What I did:


1. Check if iTunes and Apps store are logged in as same Apple ID. (non-VPP account)


2. Quite Configurator > iTunes > de-authorize > re-authorize


3. App store> signed out > signed back in


4. Shutdown Mac > reboot Mac


5. Import free addtional app (anything) in configurator prepare>app>+


6. Delete the profile from the device getting the error

>general>profile>delete profile


7. Connect the iOS device to Configurator (via usb cable) and select prepare

Apple Configurator question -Prepare > unable to authorize apps

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