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Pop up “http://facebook.news-cm.info” to claim prize locks Safari

I have opened an innocent looking website about food to find a pop up saying I have an unclaimed prize claim any prize. I have made no attempt to claim it but Safari was immediately locked up and I cannot do anything to get rid of it except Quit. The pop up is still there when I reopen it and I cannot clear history or open preferences to get rid of it. I presume it is phishing or some form of malware. Do I risk anything by clicking OK?

Posted on Aug 28, 2015 6:04 AM

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Question marked as Best reply

Posted on Aug 28, 2015 6:06 AM

It is a scam.

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding down the shift key.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run mac antimalware tool : https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

2 replies
Question marked as Best reply

Aug 28, 2015 6:06 AM in response to gop1947

It is a scam.

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding down the shift key.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run mac antimalware tool : https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

Aug 28, 2015 9:26 AM in response to gop1947

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

1. The easiest thing to do is to force quit Safari. Relaunch it by holding down the shift key and clicking its icon in the Dock.

You will lose the state of other open tabs and windows. Either Step 2 or Step 3 may enable you to keep that state information. If those steps don't work, fall back to Step 1.

2. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript.

After closing the malicious page, select from the menu bar

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.

Pop up “http://facebook.news-cm.info” to claim prize locks Safari

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