I'm so frustrated. I keep hitting dead ends and can't get rid of this malware. Using OS X 10.10.4 thanks for any help you can give me. Already using Sohos for protection and I keep deleting it and it just comes back. Sohos was of no help, checked their boards and nothing is helping me. Contacted Sohos directly and they referred me to the board. This is frustrating.
iMac, OS X Yosemite (10.10.4)
1. Use free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware
http://www.adwaremedic.com/index.php
Download, install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit Malwarebytes Anti-Malware.
2. Safari > Preferences > Extensions
Turn all extensions off and relaunch Safari. Test.
Turn those on one by one and test.
It's Windows only malware, and is likely in an email attachment. Your only concern is not forwarding that email to any Windows users.
Forget about the "malware." It's either nothing at all or a harmless (to you) Windows trojan attached to an email.
Remove the useless, time-wasting Sophos product by following the instructions on this page, and also this one, if applicable. If you have a different version, the procedure may be different.
Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.
In Sophos' quarantine manager, toggle the triangle next to Threat Details and take a look at the additional information revealed about the threat selected in the list. What is the path to the file identified as mal/generic-s?
mal/genric-s keeps re-occuring
