Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to "Erase all Contents and settings" from iPhone4

We are trying to "Erase all Contents and Settings" from our daughter's iPhone4 which she has given to us after getting a newer model.

We plug the iPhone4 into our computer via Tunes, and go through the prompts until we get to the "Erase" button, but when we hit that we get a message that the

phone is not connected to the internet. We do not have WiFi.

iPhone 4, Mac OS X (10.7.5), cable connection, not WiFi

Posted on Aug 28, 2015 11:50 AM

Reply
Question marked as Best reply

Posted on Aug 28, 2015 11:54 AM

Follow the instructions here: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


If you have any problems with any of it, let us know 🙂

1 reply

How to "Erase all Contents and settings" from iPhone4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.