iMac stand snapped and broke

Question

iMac stand snapped and broke

Working one day, looking at my 27" iMac, when 'snap'!, and the angle of the screen went flat. Turns out something (?) broke where the stand attaches to the computer, something internal as it's not obvious. Where you could formerly adjust the angle of the screen in the normal way, now the screen just wants to frown, facing downward.

And the funny thing is this has happened to two of my iMacs in as many months. Anyone else had this happen?

[I wasn't sure where to post this so I chose Displays].

iMac, OS X Yosemite (10.10.5), iMac late 2014

Posted on Aug 28, 2015 2:15 PM

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Answer 1

Aug 28, 2015 2:20 PM in response to Michael Spencer

Have you contact Apple support, http://support.apple.com/en-us/HT204169 or take the iMac to an Apple Store Genius Bar for examination by the technicians.

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Answer 2

Aug 28, 2015 2:52 PM in response to Ralph Landry1

Yep, that's the next step, of course, so thanks for the reminder. Actually I was just wondering if anybody else has seen or heard about the issue. It's weird! I've been using Macs for a long time and never had this part fail.

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Answer 3

den.thed

Level 10

82,372 points

Sep 27, 2015 11:01 AM in response to Michael Spencer

Michael Spencer wrote:

Anyone else had this happen?

Yes, see > Re: Design fault? 27" 2013 iMac stand just gave up!

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Answer 4

Old Toad

Level 10

210,533 points

Aug 28, 2015 3:06 PM in response to Michael Spencer

Oh yes. There's was a rash of cases a while back. Seems it was a manufacturing defect for a certain model run or something like that. Definitely get into the Genius bar but make an appointment first.

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Answer 5

Sep 27, 2015 11:03 AM in response to Ralph Landry1

Following up, for the benefit of future searchers…Genius boys said that while they'd heard of it the condition was rare, and the fact that it happened to two of ours was, well, rarer. Turns out that to fix it th techs must almost completely disassemble the iMac. This makes sense given where it is.

Both were repaired free of charge under AppleCare.

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