Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac Mail Cursor Glitches! Help?

Hi All,


I have an iMac, 27-inch, late 2013, running the most recent version of Yosemite (10.10.5) and I have been having the more infuriating problem with the Mail program! I will be composing an email and then I realize I want to change something in what I have already written. I place the cursor at the location I'd like to change and the cursor appears to be in the proper place, but when I go to change the text the letters erased and added will be several characters away from the cursor (usually around 9). Also the cursor will occasionally not line up with the text and blink in the middle of a letter. This problem only happens with Mail. I tried the smart quotes solution mentioned in response to other cursor glitches in Mail and it didn't help. My problem doesn't seem to be predicated on the use of an apostrophe or a quote mark.


Help? Please?

iMac, 10.10.5

Posted on Aug 28, 2015 12:56 PM

Reply
Question marked as Best reply

Posted on Aug 28, 2015 1:11 PM

Try these in order testing your system after each to see if it's back to normal:


1. a. Resetting your Mac's PRAM and NVRAM

b. Intel-based Macs: Resetting the System Management Controller (SMC)


2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

computer and after the chime press and hold down the OPTION key until the boot manager

screen appears. Select the Recovery HD and click on the downward pointing arrow button.


3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


4. Reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update.


5. Reinstall OS X: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.


Reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update, if required.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

3 replies
Question marked as Best reply

Aug 28, 2015 1:11 PM in response to karoliner

Try these in order testing your system after each to see if it's back to normal:


1. a. Resetting your Mac's PRAM and NVRAM

b. Intel-based Macs: Resetting the System Management Controller (SMC)


2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

computer and after the chime press and hold down the OPTION key until the boot manager

screen appears. Select the Recovery HD and click on the downward pointing arrow button.


3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


4. Reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update.


5. Reinstall OS X: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.


Reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update, if required.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Mac Mail Cursor Glitches! Help?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.