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User profile for user: Yvonnefromvt
Yvonnefromvt Author
User level: Level 1
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Help! My MacBook Air has a black screen with white writing and says to hit any key and it will turn on. It doesn't. This happened after I upgraded to Yosemite and started having storage problems. I dumped a ton of photos but memory kept filling up.

Help! I've lost my desktop and the ability to get to my files. My MacBook Air has a black screen with white writing and says to hit any key and it will turn on. It doesn't. This happened after I upgraded to Yosemite and started having storage problems. I dumped a ton of photos but memory kept filling up.

MacBook Air, OS X Mountain Lion (10.8.3)

Posted on Aug 28, 2015 8:04 PM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
183,696 points

Aug 28, 2015 8:38 PM in response to Yvonnefromvt

IS this a HDD or SSD?


This seems to be indicative of a a hardware problem possibly a failing hardrive.


I would take it in for verification / diagnostic


Genius reservation http://www.apple.com/retail/geniusbar/


on-line https://getsupport.apple.com/GetproductgroupList.action


check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Help! My MacBook Air has a black screen with white writing and says to hit any key and it will turn on. It doesn't. This happened after I upgraded to Yosemite and started having storage problems. I dumped a ton of photos but memory kept filling up.

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