photo album uses a lot of gigabytes

Question

Level 1

15 points

photo album uses a lot of gigabytes

hi, when I manage my storage in setting I see that my photo album uses 8.4 gigabytes! I tried deleting all of my photos to see if it would make a difference but it didn't. I've also deleted all the photos off recently deleted. The only other apps I have is Facebook and YouTube and of course the other pre installed applications That only take up a certain amount of megabytes. I have zero photos or videos in my photo library so why does it still say 8.4 gigabytes used? And how can I fix this?

iPhone 5, iOS 8.4.1

Posted on Aug 28, 2015 8:51 PM

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Answer 1

sterling r

Community Specialist

Aug 30, 2015 11:12 AM in response to EJP0516

Hi there EJP0516,

It sounds like you have deleted your Photos data but the space is still not available. I would recommend quitting both the Photos and the Settings apps on your device:

Force an app to close in iOS

1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.

When you have done that, force the iPhone to restart and test the issue again:

iOS: Turning off and on (restarting) and resetting

Thank you for using Apple Support Communities.

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Answer 2

elcpu

Level 7

31,481 points

Aug 30, 2015 11:23 AM in response to EJP0516

EJ,

It is a rather common issue which a Restore should cure. If you need any help with it, please post back.... 🙂

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

This article may shed some light into the issue.

http://osxdaily.com/2013/07/24/remove-other-data-storage-iphone-ipad/

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Answer 3

Ethan7988

Level 4

1,749 points

Aug 30, 2015 11:23 AM in response to EJP0516

See: Solution to Photos Problem

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Answer 4

elcpu

Level 7

31,481 points

Aug 30, 2015 11:35 AM in response to Ethan7988

Good point, that could do it also. I remember somehow that the issue had been fixed on a later update but who knows, certainly worth checking...

🙂 🙂

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Answer 5

Ethan7988

Level 4

1,749 points

Aug 30, 2015 1:18 PM in response to elcpu

Yeah, I wasn't sure of that. I am 90% sure I have seen at least one person complain about it since the latest update, but I could be wrong. And as you said, it doesn't hurt to check 🙂

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Answer 6

elcpu

Level 7

31,481 points

Aug 30, 2015 1:28 PM in response to Ethan7988

Right on, I have actually checked myself to be sure... Would be nice if the OP posted back with results. 😁

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