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iPod classic stuck on stage 5 "finishing sync"

iPod classic 160 GB generation 6 takes ages to "finish sync". iTunes is 12.2.2.25 (possibly another .2 in there...) Using a MacBook Pro from 2011. iPod was previously formatted for a Windows and has not been reformatted since. Please help?

iPod classic, OS X Yosemite (10.10.5)

Posted on Aug 28, 2015 8:58 PM

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Question marked as Best reply

Posted on Aug 30, 2015 7:24 AM

Hello there Piebypie,


It sounds like you are trying to sync your iPod classic and it seems to be taking far too long to complete the final step in the syncing process. I would start by resetting the iPod with the steps in the following article:


Learn how to reset your iPod


Also restart your computer and try again. If the issue persists then you may want to go ahead and restore the iPod classic and re-sync your content back to it:


Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
  • 1. Make sure you've reinstalled the latest version of iTunes.
  • 2. Open iTunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
  • 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:Note: For Mac users, A message will appear prompting you to enter an administrator's name and password.
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Apple - Support - iPod - iPod classic Troubleshooting Assistant


Thank you for using Apple Support Communities.

1 reply
Question marked as Best reply

Aug 30, 2015 7:24 AM in response to piebypie

Hello there Piebypie,


It sounds like you are trying to sync your iPod classic and it seems to be taking far too long to complete the final step in the syncing process. I would start by resetting the iPod with the steps in the following article:


Learn how to reset your iPod


Also restart your computer and try again. If the issue persists then you may want to go ahead and restore the iPod classic and re-sync your content back to it:


Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
  • 1. Make sure you've reinstalled the latest version of iTunes.
  • 2. Open iTunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
  • 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:Note: For Mac users, A message will appear prompting you to enter an administrator's name and password.
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Apple - Support - iPod - iPod classic Troubleshooting Assistant


Thank you for using Apple Support Communities.

iPod classic stuck on stage 5 "finishing sync"

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