iTunes on Yosemite does not open

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goji1986 Author

Level 1

6 points

iTunes on Yosemite does not open

I have been using iTunes without issue for as long as I can remember. Since getting my 2013 Mac Pro I have kept it open and on a separate desktop pretty consistently.

Suddenly about a week ago, when I tried to switch to the program, I got a black screen. I hit Cmd+Alt+Esc and it said it was not responding, so I Force Quit. But now whenever I try to start it, the desktop turns black and nothing happens for several minutes. When I switch back to my main desktop and try to use the mini-player, nothing responds and the only way to close it is via Force Quit. I have tried rebooting the computer and downloading a new version from Apple but I'm still getting the same results. Help!

Mac Pro (Late 2013), OS X Yosemite (10.10.4)

Posted on Aug 29, 2015 10:13 AM

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Answer 1

Jason L

Community Specialist

Aug 30, 2015 10:27 AM in response to goji1986

Hey there goji1986,

If I understand correctly, iTunes recently began to have an issue that's preventing it from starting as expected on your Mac Pro. If you haven't already, try opening iTunes in Safe Mode and testing without any third-party plug-ins as shown in the article below.

iTunes: Troubleshooting issues with third-party iTunes plug-ins - Apple Support

Cheers.

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Answer 2

goji1986 Author

Level 1

6 points

Aug 30, 2015 12:54 PM in response to Jason L

Hi Jason,

I just tried that but I'm getting the same result - screen switches to another desktop, which is a black screen. The mini-player does not respond either.

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Answer 3

Jason L

Community Specialist

Aug 30, 2015 12:58 PM in response to goji1986

Thank you for using the Apple Support Communities. Due to the nature of the issue with your Mac Pro, you may find more information by using another one of the Apple support resources provided here: https://getsupport.apple.com/GetproductgroupList.action.

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Answer 4

Aug 30, 2015 1:24 PM in response to goji1986

I am also have the same issue. My screen goes black and then I get this pop-up box but I can't enter anything in the Password box and I can't cancel. I have to do a forced quit. I am able to access my music on my iPhone and iPad but not my late 2013 iMac running OS X 10.5.5 I have reinstalled both iTunes and OS X and I still get the same error. I think Apple has a bug that they need to fix.

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