can't redownload a deleted album

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Level 1

5 points

can't redownload a deleted album

Hello,

Yesterday I bought an album (Coeur De Pirate - Roses (Deluxe)) on the Store but it didn't download properly, there were missing tracks. So I decided to delete it from my library and download it again. I have done this before without trouble. But with this album, iTunes doesn't let me download it again. When I go to the "purchased" section of my account it looks as if the album is still in my computer's library. Even stranger, it does the same on my iPhone, where the album was never dowloaded. The only thing I can download is the Digital Booklet, again and again. I run the latest version of iTunes and Yosemite 10.10.2. I've never had such a problem, does someone know what to do?

iMac, OS X Yosemite (10.10.2)

Posted on Aug 29, 2015 7:46 AM

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Answer 1

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gail from maine

Level 9

52,575 points

Aug 29, 2015 7:52 AM in response to JangoBxl

When the window that came up asked if you wanted to Keep or Move to Trash, I'm presuming you selected "Move to Trash"? If so, try emptying your Trash and then try again.

Cheers,

GB

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Answer 2

JangoBxl Author

Level 1

5 points

Aug 29, 2015 8:01 AM in response to gail from maine

Thanks. I did trash it though. I've now found an answer to my question in another thread, from user MultipleJack:

Go into iTunes Store and from quicklinks select Purchased.

On the next screen, select Not on this Computer.

This will show tracks that are available for download.

AND down in the lower-right corner of the screen, is a teeny-tiny little button that says "Download All". If you click that little button, your purchases will download if you see them on the Purchased screen!D

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Answer 3

Aug 29, 2015 8:35 AM in response to JangoBxl

OK, so where did you mean when you said in the original post:

"When I go to the "purchased" section of my account it looks as if the album is still in my computer's library."

Based on that statement, I thought you meant you went to Purchased under Quick Links and clicked on "Not In My Library"?

Cheers,

GB

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