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All replies
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Helpful answers
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Aug 30, 2015 9:18 AM in response to sarahblisssby joe_7399,Hi sarahblisss,
Welcome to the Apple Support Communities!
I understand that you have downloaded an album from iTunes, but when you try to play it you receive an alert that you must be signed into Apple Music to access it. From your original question, it sounds like you are already signed into Apple Music and are still unable to listen to that album.
To begin troubleshooting, I would suggest disabling Apple Music and iCloud Music Library. After disabling, sign back into the services as described in the attached article below.
I am uncertain if this issue is happening on an iOS device or iTunes on your computer, but the following article does explain how to sign in and set up Apple Music and iCloud Music Library on either an iOS device or computer. Please test playing that album after you are signed back in and your library is active.
Check your Apple Music library settings - Apple Support
Best regards
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Aug 30, 2015 10:21 PM in response to joe_7399by kaseyagogo,I had the same issue as the OP and followed your directions exactly. This was done on an iOS device (iphone 5s - it's completely up to date) and can't play songs I've bought NOR songs I've imported. Sounds like I'm being forced to pay for a service to use my own music... that doesn't seem very fair. Please fix this ASAP.
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Aug 31, 2015 6:29 AM in response to sarahblisssby brentfromwesterville,I'm having a similar issue. Some of my songs won't play with the warning that my membership is inactive (I'm logged on) and indicate the song can't be played. There's only a few songs on my playlist where this is an issue. I don't have the problem on my ipad but I haven't updated the ipad's ISO, which I did on my iphone to IOS 8.4.1
I've checked the web and haven't found a solution that works. My main computer is a PC and I had heard that Apple's software and support is far superior but I'm beginning to wonder. I hope the Apple Support team can find a solution very soon!
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Aug 31, 2015 8:09 AM in response to brentfromwestervilleby SalsaPet,I have the same problem. I don't want to be forced to sign up for a service that I don't need. Let us know what to do!
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Aug 31, 2015 7:22 PM in response to SalsaPetby Mac@FLOW,Same here but the single tune plays on the device I purchased it on (iMac fully up to date) and my iPhone yet doesn't play on newly connected iPad!
come on Appole play the game...
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Sep 1, 2015 12:07 AM in response to Mac@FLOWby Paguilar1,Im also having she same Issue. I can't even find iCloud music feature that's suggested on my phone. This issue only started after the software on my PC wss updated. I DO NOT want to pay to listen to music that I've purchased. I do not want to subscribe to a music program that I will never use. I just want to download music ala carte as I see fit. Please provide a solution ASAP.
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Sep 1, 2015 5:32 PM in response to sarahblisssby onemeanmar,★Helpfulall you need to do is go into settings>iTunes app store>tap on your apple ID>sign out and back in, this will fix the issue
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Sep 1, 2015 5:35 PM in response to Paguilar1by Paguilar1,Just FYI to those who have this issue. I filed a ticket and was eventually told to take my phone to a store. Not sure what they'll do. Im suspecting they want to wipe my phone? They seem to feel it's a device issue. I've tried signing out and back in still doesn't work.
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Sep 1, 2015 5:40 PM in response to sarahblisssby kaseyagogo,Yep pretty sure it isn't worth it. I've already logged out/back in, as well as wiped my phone. Pretty sure it's back to Android where I NEVER had this issue.
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Sep 1, 2015 5:44 PM in response to kaseyagogoby Paguilar1,This is only happening on my iPhone. My iPad works fine. But im running a beta version of iOS 9. It's also only happening to two songs. Im gonna take it to a store and see what they have to say before I make any rash decisions.
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Sep 1, 2015 6:11 PM in response to Paguilar1by Paguilar1,I Think I fixed mine. Try this. Go into the song that won't play and delete it. Then go into my the iTunes Store then click on more at the bottom right side, then choose purchased. Find the album that the song was deleted from and hit download all in the upper right hand side. That should restore the song or songs. My suggestion would be not to delete the entire album unless your ok with using your PC to restore your music (if it's only one song from an artist you may have to use your PC to re download). I was only having this issue with s couple of songs in my library. Let me know if this works! I hope it does!!
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Sep 1, 2015 7:52 PM in response to Paguilar1by sarahblisss,To everyone else with this problem, my music has started working again, it took about three days for it to start working again but now everuthing seems fine, good luck to everyone else!
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Sep 3, 2015 9:32 AM in response to onemeanmarby keily.wolff,Every other solution listed was quite complicated, and yet this, being the easiest solution, was the only one that worked.
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