HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
-
All replies
-
Helpful answers
-
Aug 30, 2015 3:40 PM in response to ChubbyPandaby elcpu,Try a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything.
If that does not take care of it, try the steps in this article but frankly with a new phone why not go back to the store where you bought it and ask for an exchange. Good luck.