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Finder not working after update

I have updated to Yosemite (10.10.5 (14F27)) and now finder is just not woking! It's chunky when trying to move something with the mouse, scrollbar and all other actions appear to have a 5-10 sec delay. This is driving me nuts. It's not happening in any browsers, just finder windows. Also I cannot seem to find a way to activate the slider to increase the folder size anymore (bottom right) because it is gone.


Is there a solution out here in the community that can fix this?


Thank you

iMac, OS X Yosemite (10.10.5)

Posted on Aug 29, 2015 4:18 PM

Reply
6 replies

Aug 29, 2015 4:24 PM in response to eugenejazzy22

Try these in order testing your system after each to see if it's back to normal:


1. a. Resetting your Mac's PRAM and NVRAM

b. Intel-based Macs: Resetting the System Management Controller (SMC)


2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

computer and after the chime press and hold down the OPTION key until the boot manager

screen appears. Select the Recovery HD and click on the downward pointing arrow button.


3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


4. Reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update.


5. Reinstall OS X: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.


Reinstall the 10.10.5 update: OS X Yosemite 10.10.5 Combo Update, if required.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Aug 29, 2015 4:28 PM in response to eugenejazzy22

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Aug 29, 2015 5:05 PM in response to Linc Davis

These are the first few lines... and there is much more and probably too much to paste here. Do I send more??


2015-08-29 4:54:57.979 PM esinter[301]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)

2015-08-29 4:54:59.291 PM helpd[1346]: tcp_connection_destination_prepare_complete 27 connectx to 23.6.168.171:443@0 failed: Host is down

2015-08-29 4:55:01.362 PM helpd[1346]: tcp_connection_destination_prepare_complete 28 connectx to 23.6.168.171:443@0 failed: Host is down

2015-08-29 4:55:03.149 PM esinter[301]: CFNetwork SSLHandshake failed (-9806)

2015-08-29 4:55:03.193 PM esinter[301]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)

2015-08-29 4:55:03.526 PM helpd[1346]: tcp_connection_destination_prepare_complete 29 connectx to 23.6.168.171:443@0 failed: Host is down

2015-08-29 4:55:05.645 PM helpd[1346]: tcp_connection_destination_prepare_complete 30 connectx to 23.6.168.171:443@0 failed: Host is down

2015-08-29 4:55:07.786 PM helpd[1346]: tcp_connection_destination_prepare_complete 31 connectx to 23.6.168.171:443@0 failed: Host is down

2015-08-29 4:55:08.343 PM esinter[301]: CFNetwork SSLHandshake failed (-9806)

2015-08-29 4:55:08.387 PM esinter[301]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)

2015-08-29 4:55:09.924 PM helpd[1346]: tcp_connection_destination_prepare_complete 32 connectx to 23.6.168.171:443@0 failed: Host is down

2015-08-29 4:55:12.049 PM helpd[1346]: tcp_connection_destination_prepare_complete 33 connectx to 23.6.168.171:443@0 failed: Host is down


Second cut....


2015-08-29 4:55:19.145 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.166 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.188 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.209 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.231 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.253 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.275 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.297 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.319 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.341 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.362 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.384 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.406 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

2015-08-29 4:55:19.428 PM Finder[267]: assertion failed: 14F27: libxpc.dylib + 33325 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x13

Aug 29, 2015 5:35 PM in response to eugenejazzy22

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Aug 29, 2015 5:47 PM in response to Linc Davis

I have already logged into one of my other accounts and this problem does not exist there. I am using the software called XFinder which allows me to Cut&Paste and other than that I have just the usual run of software that is available for the Mac. However, when I log into my other account I get a very large number of requests from Keychain asking for passwords which I just don't have and also no idea why it has started asking for them.... everything from "Messages to iCloud and more.

Do you suggest that I should go ahead and try your method even though finder is working fine in the other account?


Dave

Finder not working after update

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