Fingerprints

Hi, Thimira_TDS.

Thank you for visiting Apple Support Communities.

I understand you are unable to enable Touch ID. Here are some troubleshooting steps that may help with this issue.

Get help with Touch ID

Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

• If you've just restarted your device
• If your fingerprint isn't recognized five times in a row
• If you haven't unlocked your device in more than 48 hours

• If you've just enrolled or deleted fingerprints
• If you're trying to open Touch ID & Passcode in the Settings menu
• If Require Password is set to Immediately under Settings > General > Restrictions

If you still need help, follow these steps. Try again after each step:

1. Make sure you have the latest version of iOS.
2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
6. Try enrolling a different finger.
7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

If all steps have been processed and you are unable to enroll a fingerprint, see step 7.

Use Touch ID on iPhone and iPad

Regards

Thimira_TDS,

I am not sure what steps you have tried, but if all of my recommended troubleshooting steps have been processed, then please reach out to us via step 7.

If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

Did you not see the last message from the Apple rep above? You may need service on your device.

Hi

Go to settings Restore back to Factory Settings

After restore use same Apple ID .

Set backup over your WiFi

This will get rid of any bugs.

Cheers

Brian (UK )

If you did not damage your iPhone, then it should work.