Just updated to osx 10.10.5 and unable to scroll various internet slideshows...this has been true through the last two updates, actually. I am still unable to load the support page even though I am eligible for apple support - another glitch... - so I resort to these excellent forums. Does anyone know how to solve either of these issues for good? Thank you!
MacBook Pro
Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here.
Here are the links I am referring to - keep in mind these are two separate issues (though the cause may be related, I don't know...):
Unable to view the slideshow using either the right/left key or the slideshow control buttons:
http://www.saveur.com/gallery/sylvan-brackett-kitchen-design
The support page that refuses to load. The loading circle just spins and spins. Forever. :
Reluctant to download something without more information, sorry! Could you maybe explain a bit more about what the link refers to and verify it a bit? Thanks!
Gee.. TWO responses and I'm cut off?? lol
It is a script which produces a report of what is going on with your Mac. If you post the report here, we might be able to help you.
If you don't want to do that it is up to you.
Forgive my wariness, I am not a tech person, so tend to be cautious. I really do appreciate knowledgeable help! One sec, let me do the thing...
Problem description:
1. unable to use various content slideshows on websites
2. unable to load Apple support page
EtreCheck version: 2.4.1 (137)
Report generated 8/29/15, 5:34 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 705 - SN = W0116418ND3LA
Video Information: (What does this mean?)
Intel HD Graphics 3000
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 8 hours
Disk Information: (What does this mean?)
Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.88 GB (172.00 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898 ()
USB Information: (What does this mean?)
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Wondershare AllMyMusic.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.0.0 - SDK 10.6) [Click for support]
Problem System Launch Agents: (What does this mean?)
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
6 processes killed due to memory pressure
Problem System Launch Daemons: (What does this mean?)
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.wdhelper.plist
5 processes killed due to memory pressure
Launch Agents: (What does this mean?)
[failed] org.gpgtools.gpgmail.enable-bundles.plist [Click for support] [Click for details]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Login Items: (What does this mean?)
None
Internet Plug-ins: (What does this mean?)
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.03 - SDK 10.6 [Click for support]
CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: (What does this mean?)
Video Converter
Adblock Plus
Disconnect
Pin It Button
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Perian [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 318.88 GB Disk used: 146.88 GB
Destinations:
Iomega backups [Local]
Total size: 499.02 GB
Total number of backups: 1
Oldest backup: 2015-04-22 23:12:17 +0000
Last backup: 2015-04-22 23:12:17 +0000
Size of backup disk: Adequate
Backup size 499.02 GB > (Disk used 146.88 GB X 3)
Top Processes by CPU: (What does this mean?)
17% mdworker(8)
6% WindowServer
5% firefox
1% fontd
0% taskgated
Top Processes by Memory: (What does this mean?)
946 MB firefox
490 MB kernel_task
152 MB mdworker(8)
143 MB Finder
123 MB mds_stores
Virtual Memory Information: (What does this mean?)
75 MB Free RAM
3.92 GB Used RAM (583 MB Cached)
70 MB Swap Used
Diagnostics Information: (What does this mean?)
Aug 29, 2015, 08:45:14 AM Self test - passed
Aug 28, 2015, 06:22:59 PM /Library/Logs/DiagnosticReports/Google Earth_2015-08-28-182259_[redacted].cpu_resource.diag [Click for details]
Aug 28, 2015, 03:53:15 PM ~/Library/Logs/DiagnosticReports/PictureStyleEditor_2015-08-28-155315_[redacted ].crash
Copy the report to your clipboard then paste it here.
.....sorry, double post. Sure would be nice to be able to delete my own posts, sheesh.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Thank you for your advice but I ended up just doing a disk and permissions repair and that seems to have solved it. Thank you again.
Thank you for your advice. I ended up just doing a disk and permissions repair and that seems to have solved it. Thank you again, really appreciate your input.
Just updated to osx 10.10.5 and unable to scroll various internet slideshows...
