Rose1337

Q: My messages on my mac book pro have stopped working how can i fix this?

I have a MacBook Pro and it is  OS X Yosemite 10.10.5, it says that it's memory is only 4GB. I am having a problem with my messenger app, i have been online all day trying to fix it. It won't let me send or receive messages. Non off the stuff that i have found so far has been any help. I was wandering if anyone knows how to fic this problem?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Aug 29, 2015 7:36 PM

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Q: My messages on my mac book pro have stopped working how can i fix this?

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  • Helpful answers

  • by CityBoy375,Helpful

    CityBoy375 CityBoy375 Aug 29, 2015 7:41 PM in response to Rose1337
    Level 1 (5 points)
    Aug 29, 2015 7:41 PM in response to Rose1337

    This sort of thing happened to me not that long ago, and all I did was reset my iTunes account. It doesn't delete anything, it just resets your iTunes-accessed applications. If that doesn't work, just call Apple.

  • by Rose1337,

    Rose1337 Rose1337 Aug 29, 2015 7:47 PM in response to CityBoy375
    Level 1 (0 points)
    Aug 29, 2015 7:47 PM in response to CityBoy375

    thanks, i will try that

  • by UGADog,

    UGADog UGADog Aug 29, 2015 7:58 PM in response to Rose1337
    Level 4 (1,902 points)
    Mac OS X
    Aug 29, 2015 7:58 PM in response to Rose1337

    iTunes does not affect messages.  Try going to iMessage > Preferences and select your account.  Make sure the check box next to enable this account is checked for your account (each if you have more than one you use).  If it is already checked, unselect it, wait 10 seconds, and reselect it. 

  • by Rose1337,

    Rose1337 Rose1337 Aug 29, 2015 8:00 PM in response to UGADog
    Level 1 (0 points)
    Aug 29, 2015 8:00 PM in response to UGADog

    I've tried doing that many times and it hasn't worked

  • by UGADog,

    UGADog UGADog Aug 29, 2015 8:03 PM in response to Rose1337
    Level 4 (1,902 points)
    Mac OS X
    Aug 29, 2015 8:03 PM in response to Rose1337

    What kind of error message are you getting?  Does the error occur when sending to Apple products, non Apple products, or both?  

  • by Rose1337,

    Rose1337 Rose1337 Aug 29, 2015 8:06 PM in response to UGADog
    Level 1 (0 points)
    Aug 29, 2015 8:06 PM in response to UGADog

    All I'm getting is a little red exclamation point next to the message I'm trying to send and it says it "Not Delivered" under the message.

  • by UGADog,

    UGADog UGADog Aug 29, 2015 8:10 PM in response to Rose1337
    Level 4 (1,902 points)
    Mac OS X
    Aug 29, 2015 8:10 PM in response to Rose1337

    And does this happen to just one contact or all contacts?  Both iPhone and other phones as receiver?

  • by Rose1337,

    Rose1337 Rose1337 Aug 29, 2015 8:13 PM in response to UGADog
    Level 1 (0 points)
    Aug 29, 2015 8:13 PM in response to UGADog

    It's happening to all my contacts.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 29, 2015 8:14 PM in response to Rose1337
    Level 10 (207,963 points)
    Applications
    Aug 29, 2015 8:14 PM in response to Rose1337

    1. Please sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage, you must generate an application-specific password and enter it when prompted. Test.

    2. Take this step if you have an iPhone linked to the same Apple ID as the Mac, and iMessage is working on the phone.

    Follow the instructions in this support article, under the heading

              To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch

    If text forwarding is already enabled on the phone, disable it and then re-enable it.

    Quit and relaunch Messages on the Mac.

    Credit for this observation to ASC member Apple Advocate.

    3. If you have no other devices, or if you do have them and iMessage doesn't work on any of them, then you (or someone else who knows your Apple ID and password) may have signed in to iMessage on a PC running OS X or on a virtual machine. In that case, the ID would be blacklisted by Apple, and only Apple could remove it from the blacklist.

    Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.