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I have tried unsuccessfully multiple times to install iTunes onto my laptop. After attempting to run the application, I keep getting a messge saying: Apple Application Support is not found. Apple Application Support is required to run iTunesHelper. After unistalling iTunes, install iTunes again. Error 2.
I have repeated this process without any change in results. Does anyone knows what could to be the cause of this problem.
Howdy king_d418,
It sounds as though you are having some difficulty installing iTunes on your Windows computer, with an error message involving Apple Application Support and repeated attempts have failed to resolve the issue. Is that correct?
I would suggest that you troubleshoot using the steps in this article - If you can't install or update iTunes for Windows.
Thanks for using Apple Support Communities.
Best to you.
You are correct, however I have followed the steps in that article and still have the same problem.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
If you've tried the above then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.
tt2
Hi king_d418,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
iTunes will not install
