Cannot access internet on strong wifi

I've tried to find an answer using suggestions these discussions, but nothing seems to work.


the wifi signal is strong

in network preferences I have green status for all elements except ISP which is amber, internet which is red, and server which is red.

ive run the diagnostics, but I get stuck in the loop when it ask to reset any devices (router, amplifier). I reset them, and then im asked if there any devices between the computer and the incoming service.

IVe added new DNS

IVe tried to renew the DHCP lease

what else can i try??


thanks

Posted on Aug 30, 2015 1:05 AM

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19 replies

Aug 30, 2015 1:14 AM in response to IEB

Try creating a new user on your Mac and test it there.


It can certainly be an issue specific to this Mac, but the router can be blocking just this mac for some reason. If the issue is in both users, I would honestly press and hold that reset pinhole on the back of most routers before continuing 😝 only because your Mac shows its fully connected, but its just not getting the details it needs from the router. If you were having an issue connecting to the router period, then it could possibly be an issue with the mac or some configuration conflicts. I hope that helps.

Aug 30, 2015 1:56 AM in response to IEB

So your Mac is connecting to the router and getting the thumbs up but the DHCP service on the router is not giving your Mac an internal IP address. I can tell that because you are seeing the self-assigned IP address of 169.254.X.X This occurs when the router has failed to deliver an IP address, the Mac, and all computers assign that address to itself until an IP is delivered. At this point I can tell you for sure that it's not your Mac itself, but something in your network. The router is what assigns the internal IP addresses to all the internal devices using a service called DHCP. There are a number of reasons this service can fail to assign an address. it could be blocking the connection or it could have reached a device limit. I would suggest contacting your router manufactuer at this point.

Aug 30, 2015 5:53 AM in response to IEB

If you have a Mac wiz you can call upon it's worth giving them a call.

The first link I posted for creating a new Network Location is quite straightforward - and you can always easily return it to its current 'Automatic' setting if it has no effect.

The process is:

  • From the Apple Menu (top left of the screen) select System Preferences > Network.
  • Select WiFi on the left and then 'Locations'. From the drop-down menu and choose 'Edit Locations'.
  • Click on the '+' icon to add a New Location and give it a name > click on 'Done' and Apply the changes.
  • The newly created location should now be selected in the drop down menu.
  • With Wifi selected on the left give the Mac a few moments to recognise the new location and hopefully the wifi connection will show as 'green'. If it doesn't try switching wifi off and then back on again and hopefully it will go green this time around. Once green, test to see if you are connected.

If, after all this, there is no change you can return to the 'Automatic' setting that was the previously selected option in Network > WiFi.

Aug 30, 2015 8:10 AM in response to IEB

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

Test. After testing, restart as usual and post the results.

Aug 30, 2015 1:05 PM in response to Linc Davis

I noticed that you hadn't mentioned any details on the machine you're using. You're posting in the iMac help group; I mention this only because this problem sounds like to what some mobile users report having experienced.


I mention this because, if you're using an iMac, you could connect directly to the internet via Ethernet - which is a little more reliable, given it uses a cable connection. But if you're using wifi as part of a network, how many other devices are connected.


Do you use Airport? If so, what does your display indicate?

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Cannot access internet on strong wifi

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