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macbook keeps crashing

This is my 2nd Macbook & I really didn't want to get another Macbook because the 1st one started crashing & Kernel problems since week 2. I got the 2nd one because I have no choice, all of my photos, music are with apple so forced to get another apple when I've had 4 yrs of nightmare with my 1st Macbook. 1st one began crashing after 2 wks of purchase. This one within 1 week of purchase from Apple programs started crashing, windows closed down by itself, photos, itune, safari, MS Word.... & everything very slow, just like my last Mac. Called, walked-in to Genius Bars & was told the old Macbook has too little memory/drive. So this Macbook Pro has a huge upgrade & still the same. Called Apple support 4x already & did everything they said. Not working. They can't even tell me why. I'm in Indonesia now & the Apple store technician here said I'm the 2nd customer who has the same problems with brand new Macbook. They said it's likely hardware problem. I don't know what to do. I'm sick & tired of always waiting for the page to load or even freezing as I'm typing. My old Acer laptop from 2005 is actually faster than this 2015 piece of crap.


Apple has no solution. Can anyone help?

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.4)

Posted on Aug 30, 2015 7:14 AM

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2 replies

Aug 30, 2015 8:27 AM in response to Sickofmacbook

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

macbook keeps crashing

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