Is the new iMAC a defect product?

Question

nara2015 Author

Level 1

8 points

Is the new iMAC a defect product?

I bought this new iMAC with full excitement, but except for the great display it does seem to have constant issues.

First off the external devices don't always show in the finder even though it asks you to eject them properly.

2nd the WiFi connection gets lost if you don't use your computer for one hour or 2 and have to turn off Wi-Fi and turn it back.

3rd your iPhone and iPAD don't automatically backup to iCloud through your iTunes even if you have specified so.

4th and the worst: the iPhoto library doesn't properly synchronize to iPhone (6). I spent hours on the phone with a specialist few weeks ago and apparently he solved it. Well it was solved then, but now again it has issues and doesn't find the library. I have a strong feeling that it does have to do with the general synch of iPhone and iMAC as the backup didn't happen neither.

So is this a crappy product or did I receive a poor/defect version of it?

MacBook Air, OS X Yosemite (10.10.4)

Posted on Aug 30, 2015 7:46 AM

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Answer 1

SeaPapp

Level 7

26,486 points

Aug 30, 2015 7:54 AM in response to nara2015

No. You're doing it wrong.😉

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Answer 2

Linc Davis

Level 10

209,541 points

Aug 30, 2015 8:00 AM in response to nara2015

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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Answer 3

nara2015 Author

Level 1

8 points

Aug 30, 2015 8:39 AM in response to SeaPapp

I don't think so - talking to support looks like you have to restart the machine so it works and there definitely seems to be some HW defect there.

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Answer 4

nara2015 Author

Level 1

8 points

Aug 30, 2015 8:42 AM in response to Linc Davis

thanks, I do have AppleCare. Lots of inconsistencies in the HW.

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Answer 5

Allan Jones

Level 9

68,606 points

Aug 30, 2015 8:44 AM in response to nara2015

First off the external devices don't always show in the finder even though it asks you to eject them properly.

By default, external drives do NOT show on the Desktop. The Mac OS has been that way a long time, probably an homage to Steve Job's Zen-like sense of a clean interface. Change the settings in Finder Preferences:

iDevices show up in iTunes, not the Desktop, when connected to the computer.

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Answer 6

Rudegar

Level 10

170,658 points

Aug 30, 2015 9:28 AM in response to nara2015

3rd your iPhone and iPAD don't automatically backup to iCloud through your iTunes even if you have specified so.

ios devices backing up to iCloud has nothing to do with macs you don't use or need a mac or a computer it's done across the Internet

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