iPHONE 4 Stuck in Factory Reset Loop

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iPHONE 4 Stuck in Factory Reset Loop

iPhone 4 running iOS 7.1.2

My iPhone 4 to start off has a problem connecting to iTunes and charge. The only way it charges is by turning it off while plugged in which isn't convenient for important texts and phone calls. My main problem is that I wanted to factory reset my iPhone 4 because I read online it would fix the whole charging situation. So I went ahead on icloud.com and then just factory reset it. Then mid-way a spiral appeared, I then realized it was in a loop

iPhone 4S, iOS 7.1.2, Help me fix please

Posted on Aug 30, 2015 11:22 AM

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Answer 1

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mario49

Community Specialist

Aug 31, 2015 12:37 PM in response to Unicore

Hello Unicore,

After reviewing your post, it sounds like you are trying to restore the iPhone to factory. I would recommend that you read this article, it may be able to help the issue.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Thanks for using Apple Support Communities.
Have a nice day

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Answer 2

Unicore Author

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Aug 31, 2015 3:04 PM in response to mario49

I followed through the steps and then apple logo with the 8-pin charger appeared on my screen but iTunes didn't open. I'm running 7.1.2 on iOS and I'm using iPhone 4. Also my iTunes I'm not sure if it's on the latest update. Must it be on the latest update?

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Answer 3

Unicore Author

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Aug 31, 2015 3:08 PM in response to mario49

You didn't solve it yet by the way I just misclicked ;~;

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Answer 4

Unicore Author

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Aug 31, 2015 3:10 PM in response to mario49

Also one other fact is that when I hold the power button and home button it restarts my phone like it normally would. But when I use it for about a minute it just factory resets again and gets in a loop once more.

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Answer 5

mario49

Community Specialist

Sep 1, 2015 6:09 AM in response to Unicore

Hey Unicore,

If I understand correctly, the iPhone is restarting on its own when you try to use it. It sound like this article may be helpful.

If your iOS device restarts or displays the Apple logo unexpectedly - Apple Support

Thanks for using Apple Support Communities.
Have a good one

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Answer 6

Unicore Author

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Sep 1, 2015 6:22 AM in response to mario49

My iPhone 4 is running 7.1.2 so its at the highest firmware. As for apps I dunno because I can't update it in time before the loop comes around and takes over my phone.

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Answer 7

mario49

Community Specialist

Sep 1, 2015 6:35 AM in response to Unicore

Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

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Answer 8

Unicore Author

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Sep 1, 2015 7:25 AM in response to mario49

I don't make sense of that? Who's going to help me?

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Answer 9

Unicore Author

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Sep 1, 2015 12:47 PM in response to mario49

I'm not paying 35 dollar.....also I don't have enough time to find my serial number and/or IMEI because the phone will just go back in a loop before I can finish it

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