serial no. says product has been replaced

Question

Level 1

5 points

serial no. says product has been replaced

i was supposed to contact apple support since im having problem with my iphone6s so before i could contact them i need to put my serial no. to my surprise my serial no. says that "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please".

i havent send my iphone for replacement yet and was still planning to do it since my phone alwats hang/crash few days after i updated the ios. And sometimes i have to restore my phone through itunes because i cant update it. and i just recently restored my phone because it crashed again for two days and just showing the apple logo.

iPhone 6 Plus, iOS 8.4.1

Posted on Aug 30, 2015 9:49 AM

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Answer 1

jeremy_v

Community Specialist

Aug 31, 2015 12:24 PM in response to Ssiell

Good day Ssiell,

If you can't contact Apple Support through the Support site because you're unexpectedly asked for a replacement product serial number, you can call for more help using one of the numbers on Contact Apple for support and service.

Sincerely.

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Answer 2

KiltedTim

Level 10

195,675 points

Aug 31, 2015 12:27 PM in response to Ssiell

Apple won't touch that phone, nor will they support it in any way. The phone you bought was either not returned to Apple having been replaced, or it was reported lost or stolen prior to delivery or was stolen from Apple stock.

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Answer 3

Aug 31, 2015 12:28 PM in response to Ssiell

Where did you buy this phone? If you did not buy it new you most likely bought a phone that was returned for service, and was hijacked along its way back to Apple's depot, then resold.

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