My iMac is running very slow, please help!

Question

Level 1

7 points

My iMac is running very slow, please help!

My iMac is a little old for computers. It is running VERY slow lately. I do a lot of video editing for work among other things and it can't handle more than one or two things running at once without the spinning wheel coming up. I honestly click on something and the wheel spins for 5 seconds on average then I can do the next thing and it continues. It has progressively been getting worse and is to a point that I am probably going to buy a new iMac with upgrades. Here is the info. Any help is greatly appreciated.

iMac 27 Inch

Mid-2010

2.8 Gz Intel Core i5

12 GB 1333 MHz DDR3 Memory

Storage: 493.28 GB free of 999.35 GB

Anti-Virus - Kaspersky (have had this since purchase with updates obviously

Not sure what else anyone would need. I have emptied trash in iPhoto, iMovie, and everything else. I have run Onyx safely for years. Am I just trying to do too much at once with a slow processor and low memory? Thanks!

iMac, Mac OS X (10.6.7)

Posted on Aug 30, 2015 1:31 PM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Aug 30, 2015 1:38 PM in response to librahim

The anti virus software and third party cleaning utility. Both can slow your Mac down.

How to uninstall Kaspersky Internet Security for Mac

You don't need third party cleaning utilitiy such as Onyx. That can slow your Mac down as well. Your iMac runs maintenance in the background for you.

How to Uninstall Onyx on Mac OS X - Uninstall Guide

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Answer 2

librahim Author

Level 1

7 points

Aug 30, 2015 1:38 PM in response to Carolyn Samit

As much personal info. as I have, is it safe to not have an anti-virus program? I'm very concerned about that.

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Answer 3

Aug 30, 2015 1:45 PM in response to librahim

Ignore.

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Answer 4

librahim Author

Level 1

7 points

Aug 30, 2015 1:42 PM in response to Carolyn Samit

Oh, I am on OS X Yosemite 10.10.5. I need to update that. 🙂

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Answer 5

Aug 30, 2015 1:43 PM in response to librahim

Please download and install EtreCheck from http://www.etresoft.com/etrecheck

Run it and post the report here.

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Answer 6

Aug 30, 2015 1:47 PM in response to librahim

Good. v10.10.5 is the latest update available but you need to uninstall the anti virus software and Onyx.

Something else that can slow your Mac down is not enough available storage space.

Click the Apple  top left in your screen. From the drop down menu click About This Mac > More Info > Storage

Make sure there's at least 15% free disk space. OS X Tips Where did my Disk Space go?

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Answer 7

librahim Author

Level 1

7 points

Aug 30, 2015 1:49 PM in response to Allan Eckert

Thank you both for your quick replies and help! Here you go. This is with Kaspersky protection turned off but not uninstalled.

EtreCheck version: 2.4.1 (137)

Report generated 8/30/15, 2:48 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

Hardware Information: (What does this mean?)

iMac (27-inch, Mid 2010) (Technical Specifications)

iMac - model: iMac11,3

1 2.8 GHz Intel Core i5 CPU: 4-core

12 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

ATI Radeon HD 5750 - VRAM: 1024 MB

iMac 2560 x 1440

System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: about one day

Disk Information: (What does this mean?)

WDC WD1001FALS-40Y6A0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (492.64 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H disk1 ()

USB Information: (What does this mean?)

Kingston DataTraveler 2.0 32.01 GB

JWU SOCCER (disk4s1) /Volumes/JWU SOCCER : 32.00 GB (30.84 GB free)

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Firewire Information: (What does this mean?)

Iomage HDD unknown_device 800mbit - 800mbit max

disk2s1 (disk2s1) <not mounted> : 32 KB

Iomega HDD (disk2s3) /Volumes/Iomega HDD : 1.00 TB (27.93 GB free)

Configuration files: (What does this mean?)

/etc/hosts - Count: 15

Gatekeeper: (What does this mean?)

Anywhere

Kernel Extensions: (What does this mean?)

/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

[loaded] com.kaspersky.kext.kimul.44 (44) [Click for support]

[loaded] com.kaspersky.kext.mark.1.0.5 (1.0.5) [Click for support]

/Library/Extensions

[loaded] com.kaspersky.kext.klif (3.0.4a41) [Click for support]

[loaded] com.kaspersky.nke (1.6.4a15) [Click for support]

/System/Library/Extensions

[not loaded] com.GoPro.driver.GoProKext (1 - SDK 10.5) [Click for support]

Launch Agents: (What does this mean?)

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[running] com.brother.LOGINserver.plist [Click for support]

[failed] com.canon.MFManager.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[failed] com.gopro.stereomodestatus.plist [Click for support]

[loaded] com.kaspersky.kav.gui.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.kaspersky.kav.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.akamai.client.plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.bittorrent.uTorrent.plist [Click for support]

User Login Items: (What does this mean?)

BitTorrent UNKNOWN (missing value)

Internet Plug-ins: (What does this mean?)

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.15 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

AdobePDFViewer: Version: 10.1.15 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.7 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version

User internet Plug-ins: (What does this mean?)

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Safari Extensions: (What does this mean?)

Slick Savings Adware! [Click to remove]

Searchme Adware! [Click to remove]

URL Advisor

Virtual Keyboard

Amazon Shopping Assistant Adware! [Click to remove]

Ebay Shopping Assistant Adware! [Click to remove]

3rd Party Preference Panes: (What does this mean?)

Cineform [Click for support]

RCDefaultApp

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 506.70 GB

Destinations:

Iomega HDD [Local]

Total size: 1.00 TB

Total number of backups: 47

Oldest backup: 2015-06-25 15:11:54 +0000

Last backup: 2015-08-30 18:10:59 +0000

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 506.70 GB X 3)

Top Processes by CPU: (What does this mean?)

342% ffmpeg

21% firefox

15% iVI

5% WindowServer

1% hidd

Top Processes by Memory: (What does this mean?)

1.22 GB firefox

831 MB kernel_task

442 MB ffmpeg

283 MB VTDecoderXPCService(3)

221 MB softwareupdated

Virtual Memory Information: (What does this mean?)

3.75 GB Free RAM

8.25 GB Used RAM (3.54 GB Cached)

768 KB Swap Used

Diagnostics Information: (What does this mean?)

Aug 30, 2015, 02:07:51 PM /Library/Logs/DiagnosticReports/iMovie_2015-08-30-140751_[redacted].cpu_resourc e.diag [Click for details]

Aug 30, 2015, 12:39:26 PM /Library/Logs/DiagnosticReports/droplet_2015-08-30-123926_[redacted].hang

Aug 30, 2015, 12:39:20 PM /Library/Logs/DiagnosticReports/Network Connect_2015-08-30-123920_[redacted].hang

Aug 30, 2015, 12:23:38 PM /Library/Logs/DiagnosticReports/HandBrake_2015-08-30-122338_[redacted].cpu_reso urce.diag [Click for details]

Aug 29, 2015, 10:31:26 PM ~/Library/Logs/DiagnosticReports/Image Capture_2015-08-29-223126_[redacted].crash

Aug 29, 2015, 07:00:13 PM /Library/Logs/DiagnosticReports/iDVD_2015-08-29-190013_[redacted].cpu_resource. diag [Click for details]

Aug 29, 2015, 07:07:42 AM Self test - passed

Aug 28, 2015, 10:34:15 PM /Library/Logs/DiagnosticReports/iDVD_2015-08-28-223415_[redacted].cpu_resource. diag [Click for details]

Aug 28, 2015, 10:30:00 PM /Library/Logs/DiagnosticReports/iDVD_2015-08-28-223000_[redacted].hang

Aug 28, 2015, 05:01:32 PM /Library/Logs/DiagnosticReports/iDVD_2015-08-28-170132_[redacted].cpu_resource. diag [Click for details]

Aug 28, 2015, 03:36:14 PM /Library/Logs/DiagnosticReports/iMovie_2015-08-28-153614_[redacted].cpu_resourc e.diag [Click for details]

Aug 28, 2015, 02:25:21 PM /Library/Logs/DiagnosticReports/firefox_2015-08-28-142521_[redacted].cpu_resour ce.diag [Click for details]

Aug 28, 2015, 01:57:09 PM ~/Library/Logs/DiagnosticReports/iMovie_2015-08-28-135709_[redacted].crash

Aug 27, 2015, 03:15:18 PM /Library/Logs/DiagnosticReports/iMovie_2015-08-27-151518_[redacted].cpu_resourc e.diag [Click for details]

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Answer 8

librahim Author

Level 1

7 points

Aug 30, 2015 1:50 PM in response to librahim

I am also using IVI to convert MTS files to mpeg right now. Think you'll see that in the results...

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Answer 9

Aug 30, 2015 2:00 PM in response to librahim

Uninstall Kaspersky. It is nothing more then a scam on your Mac. All it does is use resources from your computer to cause problems.

Something appears to be wrong with Firefox. I suggest you uninstall it and then download this latest version and install that.

I also recommend that you get rid of BitTorrent especially form the User Login Items. It is great place to get code that has been loaded with all kinds of malware.

what are you using ffmpeg for? It sounds like questionable code in the web site that are discuss it. You might try removing it and see if it had any impact on your porblems.

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Answer 10

librahim Author

Level 1

7 points

Aug 30, 2015 1:54 PM in response to Carolyn Samit

Carolyn, I have 50% free space on my HD. And you don't recommend a program like onyx either?

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Answer 11

Allan Jones

Level 9

68,912 points

Aug 30, 2015 2:00 PM in response to librahim

You also have lots of adware:

Safari Extensions: (What does this mean?)

Slick Savings Adware! [Click to remove]

Searchme Adware! [Click to remove]

URL Advisor

Virtual Keyboard

Amazon Shopping Assistant Adware! [Click to remove]

Ebay Shopping Assistant Adware! [Click to remove]

and BitTorrent. None are doing you any favors. The adware could be due to using BitTorrent.

I agree with Carolyn on not using Onyx. In the early days of OSX it offered some useful functions for maintaining OSX. Now those functions are built into the OS and, better yet, run automatically. Onyx was nice but it's now been upstaged by improvements to theMac OS.

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Answer 12

librahim Author

Level 1

7 points

Aug 30, 2015 1:59 PM in response to Allan Jones

How do I remove the adware? No idea what bittorrent is or how to remove it either!

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Answer 13

Aug 30, 2015 2:06 PM in response to librahim

Try https://www.malwarebytes.org/antimalware/

For BitTorrent, try how do i uninstall bit torrent

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Answer 14

Linc Davis

Level 10

209,547 points

Aug 30, 2015 2:17 PM in response to librahim

This thread has been going on for a very long time, considering that the solution to your problem is probably in the original post. You need to remove "Kaspersky." As long as it's installed, anything else you do to try to improve performance or stability will be a waste of time.

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Answer 15

librahim Author

Level 1

7 points

Aug 30, 2015 2:18 PM in response to Linc Davis

Linc, I'd still like to remove the bittorrent and stuff. And I can't find it in my applications or anywhere when I search for utorrent or bittorrent. Don't know what's going on. I also have this stupid folder called "coupons" in my applications that I can't remove. What the **** is that?

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