Q: Apple mobile device support won't install
-
Sep 6, 2015 4:19 AMby turingtest2,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
If you've tried the above then see the method in Install missing components. What component fails to install, and what error message does it give? See for steps to produce detailed logs of the installation which may reveal why iTunes won't install.
tt2
-
Sep 15, 2015 5:31 PMby turingtest2,Not so obviously, since there are plenty of people for whom iTunes installs on Windows 10 without any problems at all, and I've helped others who have had the same issue on Windows XP, Vista, 7 or 8, and have managed to succeed in installing iTunes in the end. Sadly I have no idea what factors might contribute to the occasional failures, but I do know that some can be more difficult to overcome than others.
tt2
