Apple mobile device support won't install

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Level 1

1 points

Apple mobile device support won't install

After the 12.2.2 iTunes update, my phone was no longer recognized when connected. I discovered that the Apple mobile device support component wasn't installing, and, as a result, the apple mobile device usb driver is no longer being loaded when the phone is connected to the computer. Additionally, the Apple Mobile Device Service is not listed under services. In running the Windows 10 compatiblity checker, I received the message that AppleMobileDeviceSupport6464.msi is an incompatible program for Windows 10. I talked with Apple support at length, and they are saying it is a Windows issue. Is anyone aware of any solutions?

iPhone 6, iOS 8.4.1

Posted on Aug 30, 2015 5:43 PM

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Answer 1

ismc20

Level 1

70 points

Aug 30, 2015 6:31 PM in response to Dave_129

Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support

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Answer 2

Dave_129 Author

Level 1

1 points

Aug 30, 2015 6:44 PM in response to ismc20

The Apple Mobile Device Service is not listed, so there is no way to restart it.

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Answer 3

Dave_129 Author

Level 1

1 points

Sep 6, 2015 12:58 AM in response to Dave_129

I have still found no solution to this. Does anyone have any suggestions?

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Answer 4

turingtest2

Level 10

272,725 points

Sep 6, 2015 4:19 AM in response to Dave_129

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

If you've tried the above then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.

tt2

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Answer 5

Dave_129 Author

Level 1

1 points

Sep 15, 2015 4:57 PM in response to Dave_129

I ended up going back to Windows 8.1. I re-installed iTunes, and Apple mobile device support installed and works. There is obviously a conflict between Windows 10 and Apple mobile device support.

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Answer 6

turingtest2

Level 10

272,725 points

Sep 15, 2015 5:31 PM in response to Dave_129

Not so obviously, since there are plenty of people for whom iTunes installs on Windows 10 without any problems at all, and I've helped others who have had the same issue on Windows XP, Vista, 7 or 8, and have managed to succeed in installing iTunes in the end. Sadly I have no idea what factors might contribute to the occasional failures, but I do know that some can be more difficult to overcome than others.

tt2

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