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Apple account

How do I enable my account again ? I had someone hack my account and buy apps, so i cancelled the credit card I had on file. what do i do to re activate my accoun t ???

iPhone 6 Plus, iOS 8.3

Posted on Aug 30, 2015 5:50 PM

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Posted on Aug 30, 2015 11:57 PM

It will depend upon why the account is disabled/locked. Resetting the password might work : If your Apple ID has been locked - Apple Support


You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.


If that doesn't work then contact iTunes Support and see if they can/will re-enable it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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Question marked as Best reply

Aug 30, 2015 11:57 PM in response to muhammedengec

It will depend upon why the account is disabled/locked. Resetting the password might work : If your Apple ID has been locked - Apple Support


You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.


If that doesn't work then contact iTunes Support and see if they can/will re-enable it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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