MacBook Air Preview quits unexpectedly

Hi. Try to do the following.

Click on finder/ Click on Go menu at the top/ hold down the option key and select Library folder.

1.Find Preferences folder in Library.

2.Open this folder and look for com.apple.Preview.LSSharedFileList.plist.

3. move this file to the desktop.

4. Click on finder/ Click on Go menu at the top/ hold down the option key and select Library folder.

5. Find Containers folder and open it. Move com.apple.preview file to the desktop.

6. Click on finder/ Click on Go menu at the top/ hold down the option key and select Library folder.

7. Look for Saved application state folder in Library. Open it and find com.apple.Preview.savedState and move it to the desktop.

Restart your mac and launch Preview.

You may have annotated one or more PDF files using a font that is either missing, incompatible, or corrupt. Have you removed any fonts recently?

A

Back up all data before proceeding.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

Start up in safe mode to rebuild the font caches. Restart as usual and test.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

If you still have problems, then from the Font Book menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

B

If there's no change, continue.

Quit Preview if it's running.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Use the search box in the toolbar of the Keychain Access window to search for items with either of these names:

Preview Signature Privacy

Signature Annotation Privacy

Delete any you find.

Put the fonts back, then delete the annotations that use them. You should then be able to remove the fonts.

The fonts in the screenshot all look like built-in system fonts, not Office fonts.

Please create a new PDF in any application by exporting or printing to PDF. Can you open that file in Preview?

Did you restore standard fonts in Font Book?

Back up all data. Quit Preview if it's running.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Use the search box in the toolbar of the Keychain Access window to search for items with either of these names:

Preview Signature Privacy

Signature Annotation Privacy

Delete any you find.