PaddyRay

Q: iCloud family sharing invitation not received

Mac pro - I go to Preferences -Icloud and then Family Sharing. Add my wife's email address and then send the invite. Invite is not received by my wife. Try a few times then I am blocked because the system says I have already sent the email and the recipient has not responded.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Aug 31, 2015 3:28 AM

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Q: iCloud family sharing invitation not received

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  • by sterling r,Helpful

    sterling r sterling r Sep 1, 2015 7:25 AM in response to PaddyRay
    Community Specialists
    Sep 1, 2015 7:25 AM in response to PaddyRay

    Hey there PaddyRay,

     

    It sounds like you have sent the invitation to your wife to join Family Sharing but she hasn't received it. First I would have her quit the Settings app:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device:

    iOS: Turning off and on (restarting) and resetting
     

    Then have her check for the invitation again: 

     

    Set up Family Sharing

    • In iOS 8 on your iPhone, iPad, or iPod touch, go to Settings > iCloud > Invitations.
    • In OS X Yosemite on your Mac, choose Apple menu > System Preferences > iCloud > Manage Family.
    • If the invitation is sent to your email address, you can also respond right from your email.

    From: Set up Family Sharing - Apple Support

     

    If she still doesn't see it I would quit Settings and restart as outlined above and send the invitation again:

     

    After you send the invitation, you can check its status under the person's name in Settings > iCloud > Family on your iOS device. On your Mac, go to Apple menu > System Preferences, click iCloud, and select Manage Family. Then select that person's name to see the status of the invitation. 

    If you need to resend the invitation, select Resend Invitation.

    From: Set up Family Sharing - Apple Support

     

    Thank you for using Apple Support Communities.

  • by PaddyRay,

    PaddyRay PaddyRay Sep 1, 2015 11:13 AM in response to sterling r
    Level 1 (9 points)
    Sep 1, 2015 11:13 AM in response to sterling r

    Sterling r

    Thank yo it looks like everything is working OL

  • by sterling r,

    sterling r sterling r Sep 6, 2015 2:22 PM in response to PaddyRay
    Community Specialists
    Sep 6, 2015 2:22 PM in response to PaddyRay

    My pleasure, glad to help!