Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
I click on the mail button, but nothing happens on the screen.
If I click on "new message", a window opens correctly and I can write and mail.
apple laser writer 360 select-OTHER, Other OS
What happens if you select Message Viewer from the Window menu?
Quit Mail. Force quit if necessary.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens by pressing command-V, then press return.
A folder window will open. Inside it there should be files with names as follows:
Envelope Index
ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
If the import operation stalls or fails with an error message, quit Mail, delete the two new index files (keeping the original ones that you moved to the Desktop), and try again. According to many reports, the second attempt may succeed after the first one has failed.
Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.
Thank you.
I spend 2 hours on the telephone with 2 different Apple assistants to solve this problem.
They made me drag and drop some folders, cancel my different accounts and finally fixed the problem.
It came out that maybe there was a disfunction between my Google account and Mail.
I am testing Mail now for a day and then should inform Apple about the result.
For the moment, the copied folders "com.apple.mail", "com.apple.MailServiceAgent" and "Mail" stay on my desktop.
why does mail not open on screen
