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why can't i transfer pics/vids to my pc?

why do i lose pics and vids when i transfer from my iphone 5s to my pc? it just shows blank files and files when i try to open them, report error as damaged or corrupted? any ideas what's going on here? thanks

iPhone 5s, iOS 8.4.1

Posted on Aug 31, 2015 5:49 AM

Reply
1 reply

Sep 1, 2015 9:12 AM in response to AppleAnswer

Hi AppleAnswer,


It sounds as though you're having issues importing your photos from your iPhone to your computer. Fortunately we've an article that details a number of troubleshooting steps which can restore your ability to import photos from your iPhone.

If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support


All my best

why can't i transfer pics/vids to my pc?

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