the worse customer care ever

Question

the worse customer care ever

Hi apple team

i am apple user i had iphone 4s and 5s finally i got the iphone 6 20/6/2015 it was defected i went to customer care Raya Egypt on 23/6/2015 they said it will take 6 weeks to replace my new device witch is to long i said its ok i will wait

after 6 weeks they said its not ready you will receive it on 23/8/2015 i was very upset and until now 31/8/2015 i did not receive my device

i called the customer service to see what is going on i want an email to complain they said go to the website and hang the phone while i am talking .

i think this is not a way to treat your client if this is acceptable from your side i think its time to move to another brand that value loyal customers ,

i could not attached is the Receipt

thanks

Ibrahim Mahfouz

Posted on Aug 31, 2015 7:31 AM

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Answer 1

KiltedTim

Level 10

195,429 points

Aug 31, 2015 7:38 AM in response to ibrahim.mahfouz

You are not talking to Apple. This is a user forum.

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Answer 2

Csound1

Level 9

59,973 points

Aug 31, 2015 7:40 AM in response to ibrahim.mahfouz

Raya is not an authorized Apple reseller or Service center.

Good luck.

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Answer 3

Csound1

Level 9

59,973 points

Aug 31, 2015 7:43 AM in response to ibrahim.mahfouz

Your problem stems from and any possible solution needs to come from the place you bought it. Apple are not involved.

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Answer 4

Aug 31, 2015 7:44 AM in response to ibrahim.mahfouz

so shall i say to them thank you for the bad experience i had

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Answer 5

Csound1

Level 9

59,973 points

Aug 31, 2015 7:45 AM in response to ibrahim.mahfouz

ibrahim.mahfouz wrote:

so shall i say to them thank you for the bad experience i had

Who are 'them'

You bought it from Raya, tell them

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Answer 6

Aug 31, 2015 7:46 AM in response to ibrahim.mahfouz

What course of action you take at this point depends on what the company is willing to do, what your local consumer laws allow, and how far you are willing to go with it. But there is nothing Apple can do for you, nor anyone on these forums. Your issue isn't with Apple, it is with this company.

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Answer 7

Aug 31, 2015 7:48 AM in response to Csound1

raya said that the delay is from apple side and apple approved to change the device but they have not receive the devices yet

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Answer 8

Csound1

Level 9

59,973 points

Aug 31, 2015 7:52 AM in response to ibrahim.mahfouz

They lied.

They are not an authorized reseller or service centre for Apple, they can not get a replacement phone from Apple, they'll have to get one from a 3rd party, that may take a long time, or it may not happen at all.

Caveat Emptor

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Answer 9

KiltedTim

Level 10

195,429 points

Aug 31, 2015 7:52 AM in response to ibrahim.mahfouz

Raya is not an authorized distributor of iPhones, nor are they an authorized service provider.

Anything they tell you regarding the status of your phone should be taken with a large grain of salt.

As you've been told. This is not an Apple issue. There is nothing anyone here or at Apple can do for you. Take it up with Raya.

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