iCloud Photos too large and cannot upgrade storage

Question

iCloud Photos too large and cannot upgrade storage

I cannot enable iCloud photos on my iPad since it complains that my storage is too small for the amount of content/photos that I have. Whether I try from my ipad or iCloud (on PC), when I go to change my storage plan it reports "Completing Purchase..." but then does nothing and pops back to the screen asking what plan I want to upgrade to. I've gone into iTunes to make sure that my credit card info is correct, but something is stopping the upgrade from processing correctly.

iPad, iOS 8.4.1

Posted on Aug 31, 2015 9:12 AM

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Answer 1

Aug 31, 2015 9:53 AM in response to ipad_woodenwindow.com

Try to change credit card option to "none" and then add it back.

If you add successfully also

Make sure that your iTunes and iCloud are using the same ID.

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Answer 2

Aug 31, 2015 9:59 AM in response to gregory202

I'm using the same iTunes and iCloud login.

I removed the credit card, tried to upgrade. Same result -- takes my password and says "Completing Purchase..." and pops back.

Added credit card back in, and tried again. Same result.

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Answer 3

Aug 31, 2015 10:19 AM in response to ipad_woodenwindow.com

Do you see any pending transactions on your credit card statement. If you do make sure that they allow payment.

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Answer 4

Aug 31, 2015 11:31 AM in response to gregory202

No pending transactions, and I've been trying this for days now, so something would have "hit" by now...

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Answer 5

Aug 31, 2015 12:58 PM in response to ipad_woodenwindow.com

If there is no pending transactions then you iPad is not connecting to iCloud server properly and it points either to general glitch or incorrect icloud information.

1. Sign out of icloud

2. restart device or reset all settings.

3 Sign back in to icloud ( make sure connect to wifi first )

4 Try to process payment again and if does not work try on other network.

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Answer 6

UGADog

Level 4

1,971 points

Aug 31, 2015 1:01 PM in response to gregory202

Actually, I think it is iTunes and App Store he needs to sign out of and back into...

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Answer 7

Aug 31, 2015 1:17 PM in response to gregory202

I cannot "sign out" since it just eats the password and gets an "Authentication Failed - A server error occurred" message.

I've done the reset all settings trick before, but that didn't help. I just tried it again, but it still remembers my old iCloud login gets the same error during "verification". If I type-in a wrong password, it gets "the password you entered is not incorrect", so it isn't a password problem but rather something on the iCloud site causing the issue.

If I try to "sign out" from iCloud, it again asks for my password and gives a "Your Apple ID or password is incorrect" error.

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Answer 8

Aug 31, 2015 1:19 PM in response to UGADog

I'm able to sign-off from iTunes and sign back in using my password.

I'm not able to "sign out" from iCloud though. It gives incorrect Apple ID or password.

I'm able to sign-in directly to iCloud from my PC using the same Apple ID and password though.

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Answer 9

Aug 31, 2015 1:32 PM in response to ipad_woodenwindow.com

ipad_woodenwindow.com wrote:

I cannot "sign out" since it just eats the password and gets an "Authentication Failed - A server error occurred" message.

I've done the reset all settings trick before, but that didn't help. I just tried it again, but it still remembers my old iCloud login gets the same error during "verification". If I type-in a wrong password, it gets "the password you entered is not incorrect", so it isn't a password problem but rather something on the iCloud site causing the issue.

If I try to "sign out" from iCloud, it again asks for my password and gives a "Your Apple ID or password is incorrect" error.

You just found your problem. Your apple ids for iTunes store and iCloud are different.

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Answer 10

Aug 31, 2015 1:33 PM in response to UGADog

He did what you can achieve with that step, by taking cc off and then placing back on.

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Answer 11

Aug 31, 2015 2:00 PM in response to gregory202

If "by different on iTunes vs. iCloud" you mean behind the scenes on their servers, I cannot comment. If you mean the "user name" is different, it is not. They are both the same login name. I just confirmed it again on icloud.com and appleid.apple.com -- both are the same login & password.

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Answer 12

Aug 31, 2015 2:13 PM in response to ipad_woodenwindow.com

When you go to icloud.com and sign in and then go to find my iPhone - do you see your iPad under All devices or on location map?

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Answer 13

Aug 31, 2015 2:20 PM in response to ipad_woodenwindow.com

ipad_woodenwindow.com wrote:

but it still remembers my old iCloud login gets the same error during "verification".

What it means that at some point you didn't sign out of icloud with your old login. Sign out and that will fix the problem.

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Answer 14

Aug 31, 2015 2:48 PM in response to gregory202

OK -- here's the resolution.

I had to "sign out" from iCloud using my OLD PASSWORD. Somehow it was remembering an old password I had from months ago.

Thanks!

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Answer 15

Aug 31, 2015 4:38 PM in response to ipad_woodenwindow.com

My first response actually mentioned that. You are welcome.

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