iTunes reset

My problem has been resolved. I did a search for this issue but couldn't seem to find any recent problem similar to mine. Guess I should've also taken a look at all the active posts to see a lot of people having similar issues. Because I store my media files on an external drive the new version of iTunes had somehow switched the path of the media folder back to the C drive. This hasn't happened in a while which is why I missed it. Anyway, going to the advanced tab and changing the path back to the iTunes media file on my external drive didn't work. I had to restart iTunes holding down the shift key and redirect the program to my most recent Library.itl file. Back in business! A big thank you again to Turingtest2 who has helped me in the past. It was researching his most recent posts that lead me to this solution. 🙂

Unfortunately part of the problem has cropped up yet again. When I relaunched iTunes a few minutes ago a window popped up reminding me I have the Bonjour service deactivated. Once I click that window to close it I get the Welcome To iTunes window once again asking me if I want to have iTunes automatically import album images. I clicked on agree and now I'm missing about 400 albums from my library. When I sent my last message I had linked iTunes with my latest Library.itl file (dated today) on my external drive and all was well. This is very frustrating.

Paul

I use McAfee LiveSafe. I had to chat with their tech support to see how to temporarily turn off the software. I was told turning off the firewall and Real Time Scanning feature would accomplish this. After accomplishing this I restarted the computer and relaunched iTunes. iTunes was launching but with only a few hundred songs (I have about 17295). Oddly enough this was the same number of songs listed when iTunes reset itself to my C drive. I looked under the advanced tab and noticed the path to my media folder on my external drive appeared to be correct (F:\iTunes\iTunes Media). To be sure I shut down the software, held down the shift key upon restart, and again directed the software to the most recent Library.itl in my iTunes folder. This time the software launched and is now showing the correct number of songs with all the artwork in place.

I'm wondering if this problem might crop up again if I turn on the McAfee software. To your knowledge is this an iTunes issue or a McAfee issue?

Once again, I can't thank you enough for your help turingtest2.

Paul

Thank you.

I just renewed my subscription with McAfee. It wasn't cheap so I'll probably hang on to it at least until it expires next year. In the meantime I'll see about excluding the main iTunes .exe file from the real time scans.

Paul