Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Audio problem - help needed

After a I-tunes software update my audio is on mute and says no device found. I have tried everything the help tells me to do without any joy. Can someone please advice me what to do?

MacBook Air, OS X Yosemite (10.10.3)

Posted on Aug 31, 2015 9:39 AM

Reply
1 reply

Sep 1, 2015 9:54 AM in response to kevinfromportelizabeth

Hi Kevin,

Welcome to Apple Support Communities.


If I understand correctly, there's an audio issue with your MacBook Air after updating to the latest version of iTunes. If the issue only occurs when attempting to play content in iTunes, try running through the troubleshooting tips in this article:

iTunes 12 for Mac: If you have trouble playing music or other audio


If the issue occurs when attempting to play audio with multiple applications, the troubleshooting tips in the article below will most likely help you resolve the issue.

Troubleshooting issues with no audio from built-in speakers on Macs - Apple Support


Take care.

Audio problem - help needed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.