My photo book program crashed and returned me to the startup screen of my MacBook Pro 13'', but it is dead: clicking on every option has no effect. Even cmd-alt-esc has no effect, nor does turning my laptop off and then on again. What now?
MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.5)
If your computer becomes completely unresponsive, you can always power it off by holding the power button for a quarter minute until it powers off.
This is very effective, but is not an organized "shutdown", and it is possible that incomplete directory updates may cause problems in future. Cautious Users should restart into Safe Mode (which does a five-minute Repair Disk [directory] as it starts up) then restart into regular mode.
If you still have problems, you may need an SMC reset.
If your computer becomes completely unresponsive, you can always power it off by holding the power button for a quarter minute until it powers off.
This is very effective, but is not an organized "shutdown", and it is possible that incomplete directory updates may cause problems in future. Cautious Users should restart into Safe Mode (which does a five-minute Repair Disk [directory] as it starts up) then restart into regular mode.
If you still have problems, you may need an SMC reset.
Thanks for your suggestions, Grant, but neither did help. I also tried resetting NVRAM, but that didn't seem to help either. Then, while I was searching for other possible remedies on my iPad, my MacBook went to sleep, and when I woke it, everything seemed to be OK. Problem fixed, though I don't know how exactly I did it.
My photo book program crashed and returned me to the startup screen of my MaBook Pro13'', but it is dead: clicking on any option has no effect. Even cmd-alt-esc has no effect. What now?
