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Trying to d'load a game app and get a message that I need to connect to the internet, even though I am connected

Tried to d'load several game apps and get a message that I need to connect to the internet, even though I am connected. I can access safari, hop on Yahoo with no problem. I don't know why the game app doesn't recognize the internet, when I am clearly connected.

iPad 2, iOS 7.1.1

Posted on Aug 31, 2015 11:01 AM

Reply
1 reply

Sep 1, 2015 12:25 PM in response to faithfromwake forest

Hi, faithfromwake forest.


Thank you for visiting Apple Support Communities.


I sounds like you are unable to download several Apps from the App Store or are unable to connect to the internet after download. While these steps are not exactly labeled for this issue, they may help with this scenario.


On your iPhone, iPad, or iPod touch

If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

  1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
  2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update
    on your device's Summary page.
  3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
  4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
  5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
  6. Reset your Wi-Fi router by turning it off and then on again.

If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.


If you can’t connect to the iTunes Store


Regards

Trying to d'load a game app and get a message that I need to connect to the internet, even though I am connected

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