HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
Q: the i phone owner forget his icloud so what we do
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Aug 31, 2015 2:52 PMby Niel,Tell him to use Apple's iForgot service. If he can't get into his iCloud account or the associated Apple ID isn't his, ask him for a refund.
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Aug 31, 2015 2:53 PMby Roger Wilmut1,He should go to http://appleid.apple.com and click 'Find your Apple ID' if he doesn't know what his ID is, or http://iforgot.apple.com if he knows it but doesn't know the password.
Until he can remove the Activation Lock the phone is useless. No-one else can unlock it; if he takes it to an Apple Store together with proof that he is the original purchaser they may unlock it for you. Failing these processes, you should return the phone and ask for your money back: the phone will be permanently unusable.
