Showbizkid
Level 1
(0 points)
Q: iPhone 5S does not appear in Windows 8.1 Explorer
I've just brought a new Dell XPS 8700 online. It has Windows 8.1, 64-bit, with all the latest service packs. My AV is Norton Internet Security, latest version.
I installed iTunes 12.2.25 and connected my iPhone 5S, which is running the latest 8.4.1 software.
My problem is that while iTunes detects and syncs the iPhone beautifully, I can no longer access my iPhone in Windows Explorer in order to download photos. It simply doesn't appear. When I open Devices and Printers in Control Panel, I see two entries under "Unspecified" : the Apple Mobile Device USB Driver, and Apple iPhone. Windows reports that both of these drivers are up-to-date - not surprising as this is a clean install just today.
So, what to do? I can't be the only person to experience this problem. Thanks in advance for your help.
iPhone 5s, Windows 8
elcpu
Level 6
(16,265 points)
Showbiz,
Two suggestions to consider. First please take a look at this article to make sure all your settings are correct.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Secondly, try momentarily turning Norton OFF, both Active Scanner and Firewall (firewall at this point less likely to be the culprit). AV programs such as McAfee and Norton have often been a problem with iTunes, less so with Windows File Manager but nonetheless. See if your WFM will now see the phone. If it does not, then obviously, turn Norton back ON. My experience with Windows is that it often lags in recognizing flash drives and your phone will act as a camera or flash drive under Devices.
Also I recommended to another user to take two brand new junk pictures (the wall if you want) and then try again. He had a ton of pictures on his phone already but Windows would not recognize it and the 2 new ones triggered the process. See this if interested in more details.
iPhone 4 Windows 8.1 Not Recognized
Regarding AV issues with iTunes:
