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Apple Mobile Device Support won't install Win 7 64b

Installing latest iTunes, I cannot get Apple Mobile Device Support to install and therefore get an error message when I connect my phone to my computer.


I have read many pages and uninstalled and reinstalled, in order, the various software elements.


I am starting to wonder if I will find a fix for this, as I have tried many things.


I feel that there is something that causes the windows installer to rollback on the installation of AMDS, but have no

idea what it can be.


Thanks

iPhone 5s, iOS 8.4.1

Posted on Aug 31, 2015 4:29 PM

Reply
1 reply

Aug 31, 2015 4:35 PM in response to Pegasus_Rise

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.



If you've tried the above then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may give more detailed information on why iTunes won't install.



tt2

Apple Mobile Device Support won't install Win 7 64b

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